Privacy policy
Last updated: 18 October 2026.
Who handles your information
Élorvane operates this store at élorvane.com and uses personal information to run the store, fulfil orders and provide support. For privacy enquiries: assistenza@mybelleskin.com.
Information we use
We collect details you provide when ordering, contacting us, subscribing or using an account: name, email, addresses, contact details, order information and messages. Payment providers handle transaction information. Never send full card details or passwords to support. Shopify and providers also process technical information such as IP address, browser, device and store interactions, including through cookies. We receive operational information from payment and delivery providers.
Purposes and legal bases
- Orders, payments, delivery, returns and requested support: performing a contract or steps you request before a contract.
- Tax, accounting and legally required disclosures: legal obligations.
- Security, fraud prevention and protection of rights: legitimate interests balanced against your rights.
- Newsletters and promotions: consent where required, or another lawful basis only where permitted and with an appropriate opt-out.
Order details are necessary to fulfil a purchase. Optional marketing consent is not required to shop. Unsubscribe using the link in a marketing email. You have the right to object to direct marketing.
Service providers
We use Shopify, Shopify Messaging and our email capture/promotion app, together with necessary technical, payment, delivery and accounting services. Information is shared only as needed for the relevant service and lawful purpose, or when legally required. Providers act as processors or independent controllers depending on their role. Read Shopify consumer privacy information and visit the Shopify privacy portal.
Cookies and preferences
Essential cookies support checkout, cart and security. Non-essential technologies requiring consent should operate only with that consent. Use store privacy preferences where available, or contact us. Browser settings can remove or block cookies, which may affect essential features. Browsing or accepting purchase terms does not by itself consent to advertising tracking.
International transfers
Providers may process information outside your country, including outside the UK or EEA. Where required, transfers rely on applicable safeguards such as adequacy decisions or approved contractual terms and supplementary measures. Contact us for details about safeguards relevant to your data.
Retention and security
We retain information for as long as needed for the described purposes, legal retention periods and disputes or legal claims. Marketing information is retained only while an appropriate basis remains and it is relevant, taking account of withdrawal or objection. We use appropriate technical and organisational safeguards; no system guarantees absolute security.
Your rights
Depending on applicable law, you may request access, correction, deletion, restriction or portability, and object to certain processing. You may withdraw consent without affecting prior lawful processing. We may ask for information necessary to verify identity. We respond within the legally required period, normally one month, subject to permitted extensions.
Email us to exercise your rights. Unsubscribing from marketing does not stop necessary order messages. You may complain to your local data protection authority, including the UK Information Commissioner Office or Italian Garante, as applicable.
Children and external websites
The store is not directed at children and does not knowingly collect children information for marketing. Parents or guardians can contact us about information supplied by a child. External websites have their own privacy policies.
Updates
We update this notice when practices or relevant requirements change and provide any notices required by law.